Support
How can we help?
Most answers are below. If yours is not, write to [email protected] and a real person will reply, usually within two working days.
Purchases
I paid, but the app is still locked
Open Settings in the app (the sliders button on the Today tab) and tap Restore purchases. Make sure the iPhone is signed in to the same Apple Account you bought with. If it is still locked, email us and include the Support ID shown at the bottom of Settings.
I have a new iPhone. Do I have to pay again?
No. Install the app, open Settings and tap Restore purchases. A Lifetime Pass or an active subscription comes back at no charge. Study progress is saved on the device, so it moves over only if you restored the new iPhone from a backup of the old one.
How do I cancel the weekly subscription?
On your iPhone open the Settings app, tap your name, then Subscriptions, then Eight Petals, then Cancel Subscription. You keep access until the end of the week you have paid for. Deleting the app does not cancel a subscription.
Can I get a refund?
Apple handles all App Store payments and refunds. Go to reportaproblem.apple.com, sign in, choose Request a refund and pick the purchase. We cannot issue refunds ourselves, but write to us if something went wrong and we will do what we can.
What is the difference between Lifetime and Weekly?
Both unlock exactly the same things: all 600 questions, timed mock exams and smart review. Lifetime is one payment and never renews. Weekly renews every week until you cancel, which suits you if your exam is only a week or two away.
Studying
Which exam does this prepare me for?
The written (theory) exam for an esthetician license. The questions follow the national esthetics theory outline used by most US states: 55% scientific concepts and 45% skin care and services. Your state may add its own laws and rules section, which the app does not cover. Check your state board's candidate bulletin for exactly what you will be tested on.
Are these the real exam questions?
No. Every question is an original practice item written to the published outline. Nobody outside the testing companies has the real questions, and any app that claims to should be treated with caution.
I think a question or answer is wrong
Please tell us. Email the question's first few words and what you believe is correct, with your textbook and page if you have it. We check every report and fix confirmed errors in the next update.
How do I change my exam date or daily goal?
Open Settings from the sliders button on the Today tab.
How do I start over?
Open Settings and choose Reset progress. This erases your answers, saved questions and mock exam history. It does not affect your purchase.